Who we are
At Innovape UK, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://innovape.co.uk, make a purchase, or engage with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with your IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (a hash) may be shared with the Gravatar service to display a profile picture. Gravatar’s privacy policy is available here: https://automattic.com/privacy.
Once your comment is approved, your profile picture becomes publicly visible in the context of your comment.
Media
If you upload images to the website, please avoid including location data (EXIF GPS) in the image files. Other visitors may be able to download and extract location data from images on the site.
Cookies
Cookies help us improve your browsing experience and allow the website to function efficiently. We use cookies for:
• Saving your name, email, and website if you leave a comment (lasts for 1 year).
• Checking if your browser accepts cookies when you visit the login page.
• Storing login details and display preferences (login cookies last 2 days; screen settings last 1 year).
• Supporting article edits (temporary cookie stored for 1 day).
For full details, please refer to our Cookie Policy (link to be added if separate).
Embedded content from other websites
Articles or pages on this site may include embedded content (e.g., YouTube videos, Instagram feeds). Embedded content behaves as if you have visited the original site.
These third-party websites may:
• Collect data about you
• Use cookies
• Embed additional tracking
• Monitor your interaction with the embedded content
If you are logged into those websites, they may track your engagement as well.
Who we share your data with
We only share data where necessary:
- If you request a password reset, your IP address is included in the reset email.
- Your payment details are securely processed by third-party payment gateways (e.g., Klarna, Stripe).
- Delivery details may be shared with courier services for order fulfilment.
We never sell your personal data to third parties.
How long we retain your data
Comments and metadata are stored indefinitely to allow automatic approval of future comments.
For registered users, we store the personal data provided in your profile. You can view, edit, or delete your data anytime (except for your username).
Order and transaction data is retained for legal and financial compliance, typically for 6–7 years.
What rights you have over your data
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data (with some legal exceptions)
- Object to the processing of your data for marketing or profiling
- Request a copy of your data in a machine-readable format
To exercise your rights, contact us at support@innovape.co.uk.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
